A Message from Our President/CEO re: COVID-19

To All Members of the Shelby County Federal Credit Union:

In these trying times, we know how difficult and uncertain life can be, so we at Shelby County Federal Credit Union know that access to your finances shouldn’t be that way.  Due to the issues we are all facing and our desire and need to keep both you and our employees healthy, we will be closing the interior of our branches on Monday, March 23. To keep access to your finances, Credit Union services and lending opportunities as easy as possible, we are implementing the following steps:
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• Branch Locations
  • The Drive-Thrus at our 2 stand-alone branches at 1160 Sycamore View and 3245 Poplar Ave will remain open for normal business hours Monday-Friday 8:30am-5pm and Saturday 9:00am-1:00pm.
  • The branch at 160 N Main St will remain open at this time from 8:30am-12:00pm.  Only teller transactions will be done at this location as it will be without a loan officer.
• Loans
  • To apply for a loan, go through our website at www.shelbycountycu.com  A Credit Union employee will contact you within 24 hours of receipt of your internet loan application.
  • To request an increase to your SCFCU Credit Card or Line of Credit, please call 901-930-0757 and a Credit Union employee will assist you.
• Loan Payments
  • To make a payment on your current or delinquent Loan, Line of Credit or Credit Card, you can pay through the Drive-Thru, call 901-930-0757 to speak with a Credit Union employee, pay via online (home) banking or through our mobile app (available through Apple app store or Google Play.
• Account Transactions
  • Any Deposits can be completed through our drive-thru tellers at either SCFCU location, our ATM at 3245 Poplar Ave, through night deposit at 1160 Sycamore View or any of our Shared Branching offices listed on our website www.shelbycountycu.com
  • Any Withdrawals can be completed at any of our ATMs or drive-thru tellers at either SCFCU location or any of our Shared Branching locations.
  • If you want to open a new account or have a transaction dispute, call us at 901-930-0757 to set up an appointment to where we will meet with you in our branch lobby.
• Financial Hardship
  • If you are experiencing a financial hardship caused by the Coronavirus pandemic and need to speak to someone about your Shelby County Federal Credit Union account or loan, please call 901-930-0757.
• If you have any questions regarding any of your Credit Union business that you are not sure how to handle, or if you are interested in setting up your online (Home) banking or mobile app access, please call us at 901-930-0757 before making a possibly unnecessary trip.

 
Stay in touch with us for more information through our website www.shelbycountycu.comour Facebook page facebook.com/shelbycountycreditunion, or our Twitter account @ShelbyCountyFCU.
 
Thank you again for being the most important part of Shelby County Federal Credit Union.
 
Lin Winkler
President/CEO