For Lost or Stolen Cards

Call 1-888-241-2510 if your Mastercard Debit/ATM card has been lost or stolen. Have your 16-digit card number handy. Remember to keep your 16-digit card number written down at home in a secure place.

• What if I DON'T have my 16-digit card number?
  • No problem. You will still need to call (1-888-241-2510.) - they will ask you your name/address/phone & social security number.
  
  To further protect your funds:
  • Call our Audio Response Line (Round-the-Clock Teller) at 901-260-6261 or 855-726-9025 and transfer funds from your checking account to your savings account. This will limit your potential liability for unauthorized transactions. Remember to have your PIN (Personal Identification Number) handy before calling Round-the-Clock Teller.
  
  What if I don't have a PIN for Round-the-Clock?
  • Call Round-the-Clock (901-260-6261 or 855-726-9025), enter your account number; then enter the last 4 digits of your social security number as your PIN, you will be prompted to change your PIN number after the first time.

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