Manage your money anytime, anywhere with Internet Banking!
What You Can Do with Internet Banking:
To sign up and access e-statements you must have an online banking account. If you do not have and internet banking account, go to "My Online Banking", click on "new users" and follow the instructions.
Once you are in your account on internet banking look to the top left and click on view "eStatement".
Open the sample .pdf document and get the authentication code to enter into the blank then hit submit. This will let you know if you will be able to view the e-statement in the pdf format. When this has been confirmed it will take you to a screen where you can select how you would like to receive your statement:
Notice: Members age 60 and older and members younger than 18 years of age will be exempt from the $3.00 statement fee.
Your E-Statements will include the periodic account and transaction activity for your deposit and open-end loan accounts, electronic funds transfer services, and notice of billing error rights.
Your E-Statements will be stored for up to 12 months.
You have the right to withdraw your consent to receive free online statements at any time and to request periodic statements in paper form for a $3.00 fee.
Information About Your Online Account
There is a limit of 6 transactions from a Share account to another Share or Share Draft account due to Federal Regulation D.
Notify the Credit Union AT ONCE if you believe your Internet Banking access has been compromised. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you notify us within 2 business days after you learn of the unauthorized access, you can lose no more than $50 if someone accessed your account without permission. If you do NOT tell us within 2 business days and we can prove we could have stopped someone from accessing your account without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell the Credit Union at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
If you believe an unauthorized person has accessed your account and that person has transferred or may transfer money from your account without your permission, call or write the Credit Union.
Account Information Confidentiality
We will only disclose information to third parties about your account or the transfers you make:
Credit Union Liability:
If we do not complete a transfer to or from your account in the time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
In case of errors or questions about your electronic transfers, telephone or write the Credit Union as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared.
We will determine whether an error occurred within 10 days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your compliant or question. If we decide to do this, we will temporarily credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point of sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the
results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Sycamore View Branch
1160 Sycamore View
Memphis, TN 38134
150 Washington Ave, 3rd Floor
Memphis, TN 38103
© 2015 by Shelby County Federal Credit Union
Electronic mail on this site is not secure, and confidential or personal information should not be communicated in this manner. For general inquiries, contact: